Your Complete Guide to Satisfaction

Welcome to Fast Deals Autos. We’re thrilled you’ve chosen to explore our inventory of quality vehicles, and we want you to feel utterly confident in your purchase. Unlike buying a toaster or a pair of shoes, purchasing a car is a significant decision, laden with excitement and, understandably, a few nerves. That’s why we’ve crafted this comprehensive, transparent Refund and Returns Policy. Think of this document not as fine print, but as your roadmap to peace of mind. It clearly outlines your options, our commitments, and the processes designed to protect your investment. We believe in our cars, we stand by our word, and this policy is the foundation of that promise.

1. Defining Our Policy

More Than Just a Legal Document

At its core, a Refund and Returns Policy is a covenant of trust between a dealership and its customer. For us at Fast Deals Autos, it’s far more than a legal necessity tucked away in a website footer. It is the tangible expression of our business ethos: Transparency, Fairness, and Customer-Centric Service. We recognize that every vehicle has a history and that your needs are unique. Consequently, our policy is deliberately structured to address the realities of buying a used vehicle, offering clear pathways should your purchase not meet your expectations.

First and foremost, you must distinguish between a short-term “Return Period” and a longer-term “Warranty Coverage.” These are fundamentally different mechanisms. The Return Period, which we will detail shortly, is a brief, post-purchase window allowing you to reassess your decision for specific reasons. Conversely, our Warranty Coverage is a guarantee against certain mechanical failures that may arise after you drive off the lot. This policy primarily governs the former—the voluntary return of a vehicle. We deliberately avoid using the term “cooling-off period” because, in most states, there is no universal right to cancel a vehicle contract once signed. However, our policy voluntarily provides a structured opportunity to do so, placing us ahead of many competitors who offer no return option at all. This isn’t a loophole; it’s our pledge.

2. The Fast Deals Autos Return Policy

A 5-Day Commitment to Confidence

We stand behind our vehicles so firmly that we offer one of the most customer-friendly return policies in the industry. Here’s exactly how it works.

Eligibility Criteria for Returns
You may initiate a return of your purchased vehicle within 5 calendar days of the purchase date, provided the following strict conditions are met simultaneously:

  • Time Limit: The return request must be initiated by calling our dedicated Returns Manager at [Phone Number] on or before the 5th day after your purchase date. “Initiated” means you have spoken directly to our manager and started the formal process.
  • Mileage Cap: The vehicle must have accumulated no more than 250 miles from the odometer reading at the time of sale. We must be able to verify this mileage upon the vehicle’s return.
  • Vehicle Condition: The vehicle must be returned in the exact same condition in which it was purchased. This means no new damage (interior or exterior), no alterations, no modifications, and all original parts, keys, remotes, manuals, and accessories present and undamaged.
  • Ownership Documents: You must return the signed title (if you received it immediately) and all other ownership documents provided to you at sale, completely unaltered.

Step-by-Step Return Process
Navigating a return should be straightforward, so we’ve simplified the steps:

  1. Contact Our Returns Manager: Within 5 days of purchase, call [ +1 714-729-6928 ] to speak directly with our Returns Manager. This call must happen within the eligibility window. Email requests will not be accepted for initiation as they do not allow for immediate discussion and guidance.
  2. Schedule an Inspection: The manager will schedule a date and time for you to bring the vehicle back to our dealership for a thorough inspection. This inspection is mandatory and must occur within 24 hours of your initial call, barring exceptional circumstances.
  3. Vehicle Inspection & Review: Upon arrival, our certified team will conduct a detailed inspection against the vehicle’s condition report and photographs from your sale. We will verify mileage, condition, and all included items.
  4. Approval & Paperwork: If the vehicle meets all eligibility criteria, the return will be approved on the spot. We will then process all necessary paperwork to rescind the sale and reassign the title back to Fast Deals Autos.
  5. Refund Issuance: Upon successful completion of steps 1-4, we will initiate your refund.

Refund Method & Timeline
Your refund will be issued via the same method of payment used for the original purchase. If you financed part or all of the vehicle, the refund will be coordinated directly with the lending institution to ensure the loan is satisfied and does not appear on your credit report. Important: We do not and cannot issue cash refunds for any purchase.

  • Credit/Debit Card Refunds: Typically appear on your statement within 5-7 business days after we process the return.
  • Check or Financing Refunds: May take 10-14 business days to fully clear and reconcile with all institutions involved.

Please note that all refunds are subject to a $495 restocking fee. This fee covers the administrative costs of processing the sale, registering the vehicle, de-registering it, re-conditioning it for sale, and re-marketing it. This fee will be clearly deducted from your total refund amount.

3. Explicit Exclusions

What Our Return Policy Does Not Cover

Clarity is crucial, so we must explicitly outline situations where the 5-day return policy does not apply. Understanding these exclusions prevents misunderstandings.

“As-Is” Vehicles
Any vehicle explicitly sold with an “As-Is” designation on the buyer’s order and title paperwork is final sale and ineligible for return under this policy. We are completely transparent about which vehicles are sold “As-Is” during the sales process, and it will be prominently stated in your contract. These are often older, high-mileage, or project cars where the pricing reflects the understood risk.

Purchases with Special Incentives
If your purchase was finalized using a special, time-limited promotional incentive (e.g., a “Black Friday Price,” a specific clearance event discount), the vehicle is considered a final sale and is not eligible for return. The nature of these promotions, which offer deep discounts for decisive buyers, precludes the option for return.

Post-Return-Period Issues: The Warranty Path
Problems that arise after the 5-day return period has expired are not covered by this return policy. Instead, they fall under the purview of any applicable warranty that was included with your vehicle. For example, if an engine issue occurs on day 7, you would follow the warranty claim process outlined in your warranty documentation, not the return process. The return policy is for buyer’s remorse or immediate, undiscovered issues; the warranty is for future mechanical failures.

Non-Transferability
This return policy is a privilege extended solely to the original purchaser of the vehicle from Fast Deals Autos. It is non-transferable. If you sell or gift the vehicle to another party, they cannot initiate a return to us under any circumstances.

4. Warranty & Service Contract Distinction

This is a critical distinction that every car buyer must grasp. Our 5-Day Return Policy and any Warranty or Service Contract are separate agreements with separate purposes.

A Warranty or Service Contract (often called an “extended warranty”) is a promise to repair or replace covered components that fail due to defects in materials or workmanship for a defined period of time or mileage. It is a forward-looking guarantee. The specifics—what’s covered (e.g., powertrain vs. bumper-to-bumper), the duration, the deductible, and the claim process—are contained entirely within your warranty documents. You must review those documents carefully.

How It Interacts with the Return Policy:
The existence of a warranty does not extend the 5-day return period. Conversely, returning a vehicle within the 5-day period will automatically void and cancel any associated warranty or service contract, as the sale itself is being reversed. If you are experiencing a mechanical issue within the first 5 days, you have a choice: you can use the return policy (if eligible) or you can initiate a warranty claim. You cannot do both for the same vehicle. In most cases, if the issue is significant and shakes your confidence in the vehicle, utilizing the return policy is the cleaner, more comprehensive solution.

5. Final Sale & “As-Is” Purchases

We handle “As-Is” sales with utmost transparency because we value informed decisions. An “As-Is” sale means you are purchasing the vehicle in its present condition, with all existing faults, and Fast Deals Autos expressly disclaims all warranties, both express and implied. The price of an “As-Is” vehicle reflects this understood risk.

Your Protections in an “As-Is” Sale:
Even in an “As-Is” sale, you are not without protection. We are legally obligated to disclose any known, material defects that affect the safety or value of the vehicle. Furthermore, “As-Is” does not mean we can commit fraud or conceal a vehicle’s history. You are always encouraged to:

  • Get a Pre-Purchase Inspection (PPI): We welcome and encourage you to have any vehicle, especially an “As-Is” candidate, inspected by an independent mechanic of your choice before purchase. This is the single best way to make an empowered decision.
  • Review the Vehicle History Report: We provide a vehicle history report (from sources like Carfax or AutoCheck) for every car on our lot. Scrutinize it for accidents, title brands, and service history.

Once you sign for an “As-Is” vehicle, the sale is absolutely final. There is no 5-day return option. Therefore, the weight of due diligence rests on the steps you take before the sale is finalized.

6. Your Responsibilities as a Buyer

A successful partnership requires effort from both sides. While we handle the heavy lifting of the return process, you have key responsibilities.

Pre-Purchase Due Diligence
You hold the primary responsibility to verify the vehicle’s condition and suitability for your needs before buying. This includes:

  • Conducting a thorough test drive on various road types.
  • Arranging an independent pre-purchase inspection.
  • Reviewing all provided documentation (history report, title, inspection reports).
  • Asking our sales team detailed questions about the vehicle’s history and condition.

Understanding the Documentation
Do not rush through the paperwork. You are responsible for reading and understanding the Buyer’s Order, Title Application, and any warranty or “As-Is” disclaimer before you sign. If something is unclear, ask for clarification immediately.

Post-Purchase Care During Return Period
If you are considering a return, you are responsible for safeguarding the asset. You must:

  • Keep the vehicle clean and secure.
  • Avoid any modifications, even temporary ones.
  • Monitor mileage diligently to stay under the 250-mile cap.
  • Drive carefully to prevent any new damage, however minor.

Timely Communication
The 5-day clock is strict. It is your responsibility to contact our Returns Manager within that window if you wish to start the process. Procrastination can result in the loss of your return privilege.

Our Commitment to You

The Fast Deals Autos Promise

Now that we’ve outlined the rules and processes, let’s talk about spirit over letter. The Fast Deals Autos Promise is our commitment that transcends this policy document. We promise to:

  • Represent Our Vehicles Accurately: We will disclose any known issues and present our history reports honestly.
  • Treat Your Return Request with Respect: We will never guilt-trip, delay, or obstruct a legitimate return that meets the stated criteria. Our goal is a fair and swift resolution.
  • Maintain Open Communication: Our Returns Manager is a dedicated, empathetic professional trained to guide you without conflict.
  • Continually Improve: We welcome feedback on this policy and our process to better serve you.

We created this policy not because we expect returns, but because we are confident enough in our inventory to offer you a safety net. It’s designed to turn what could be a stressful situation into a manageable, fair, and transparent process. At Fast Deals Autos, your long-term satisfaction is the only metric that truly drives our business forward.

Frequently Asked Questions (FAQ)

Q1: What if I change my mind on the 6th day?
A: Unfortunately, the 5-day return period is a firm policy. After the 5th calendar day, the sale is considered final, and you cannot return the vehicle under this policy. Any subsequent issues would need to be addressed through any applicable warranty coverage you purchased.

Q2: Can I exchange the car for a different one instead of getting a refund?
A: Absolutely. We are often able to facilitate an exchange for another vehicle in our inventory. The process would involve applying the refund value of your returned vehicle (minus the restocking fee) towards the purchase of a different car. Discuss this directly with our Returns Manager when you initiate the process.

Q3: Does the 250-mile limit include the drive home?
A: Yes, it does. The odometer reading at the time of sale is your baseline. Every mile you drive, including your trip home, test drives with family, or your commute, counts toward the 250-mile limit. We recommend minimal driving if you are uncertain about the vehicle.

Q4: What exactly does the $495 restocking fee cover?
A: The fee is not a penalty. It covers significant administrative and operational costs: processing and filing the original title/registration, reversing that transaction with the state, a full mechanical and detail re-conditioning of the vehicle to ensure it’s ready for the next buyer, and the marketing costs to re-list the vehicle for sale.

Q5: I found a better price elsewhere. Can I return the car?
A: Our return policy is not designed for price-shopping after the fact. Eligibility is based on the vehicle’s condition, mileage, and timing, not market price fluctuations. A change of heart related solely to price is not a guaranteed qualification and will be evaluated on a case-by-case basis, subject to all other criteria being met.

Q6: What if the car has a minor issue, like a burnt-out bulb, within the 5 days?
A: A minor issue like this does not automatically qualify for a return. In such cases, we would typically remedy the issue for you at no cost under our service department as a gesture of good will. A return is generally for significant issues or a fundamental dissatisfaction with the vehicle.

Q7: Can I return a car I purchased online or sight-unseen?
A: Yes, our 5-Day Return Policy applies to all purchases, including “sight-unseen” or online deals. However, all standard eligibility criteria (5 days, 250 miles, condition) still apply. The vehicle must still be transported back to our location for inspection at your cost unless otherwise negotiated.

Q8: Who do I call if I have a problem after the return period?
A: For any mechanical issues after 5 days, please refer to your warranty documentation and contact the warranty administrator listed there. For all other non-mechanical concerns, please contact our General Manager at [+1 714-729-6928 ]. We are committed to helping find a solution.